AmCap Insurance Partners with Betterview to Enhance its Commercial Property Claims Experience and Efficiency

“Betterview’s platform allows commercial claims professionals to target onsite inspection, accelerate claims settlement, and detect fraud more effectively”

As part of its ongoing commitment to making the claims process hassle free and efficient, AmCap Insurance has implemented Betterview’s Remote Property Intelligence platform for commercial residential property and commercial office property claims.

AmCap Insurance specializes in commercial property coverage for apartments, condominium associations, townhome associations, senior living facilities, houses of worship, retail strip centers and office buildings. As a result of these large roof structures, damage can sometimes go undetected for a period of time leading to larger losses and displacement of residents and tenants. Partnering with Betterview will give AmCap Insurance timely access to review roof coverings and take necessary action.

“AmCap Insurance’s Claims Department previously relied on multiple sources for pulling permit data and reviewing property images,” said Tim Cotton, Vice President of Claims for AmCap Insurance. “Betterview makes it easy to integrate current and historical imagery into the claims process for faster resolution.”

AmCap Insurance also saw efficiency gains by using Betterview to assign valuable resources, including loss control and risk engineering, to the right properties. Easy access and interpretation of historical imagery also help detect fraud by showing roof condition over time, especially when evaluating roof damage in the wake of a major storm. Since the company covers Florida, Louisiana, South Carolina, and Texas, with plans to expand to North Carolina and Georgia, this has a major impact following a tropical storm or hurricane.

“Our platform allows adjusters to see current and historical roof conditions and to show them to agents and customers,” said Co-founder and COO David Tobias. “Greater transparency resolves valid claims faster and surfaces questionable claims for further investigation.”

AmCap Insurance continues to innovate its product offering and service for commercial clients, provided exclusively through a network of independent agencies who stop at nothing to get customers back up and running as quickly as possible after any disaster. Betterview’s Remote Property Intelligence platform integrates with any claims or underwriting workflow and is also available through a direct Guidewire integration.